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Your Privacy Terms Before You Join

This privacy policy explains how account checks, cookies and wallet records are handled before you join ikaya88, with Touch 'n Go, GrabPay, Boost dan FPX shown only as…

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ikaya88 Your Privacy Terms Before You Join
CONTACT ROUTES

Reach Us About Privacy Matters

Privacy requests need a clear route, so we separate data access, correction, cookie and account-security questions from general lobby chat.

Email privacy desk Use email when you want a written record of your privacy request, such as access, correction, deletion where applicable, or cookie questions. We reply with the next verification step before sharing account data.
Live chat handoff Start in live chat if you need help finding the correct privacy route. Our chat team can pass your case to the privacy desk, but avoid posting identity files until asked securely.
Wallet reference help For payment-related privacy queries, include the Touch 'n Go, GrabPay, Boost dan FPX reference shown in your wallet history. That helps us locate the record without asking for private wallet passwords.
DATA CARE

Controls We Apply To Your Data

Handling data well is part of how we keep your account usable across mobile browser, tablet and computer.

Data we collect

Account opening data covers your name, contact details, login credentials, device signals and verification evidence. We use it to create your profile, secure access, answer requests and keep wallet records matched to the correct person.

Cookies and signals

Cookies help remember sessions, device type, language and security flags. You can change browser settings, but some cookies are needed for login, fraud checks and keeping the privacy request form connected to your account.

Payment references

For Touch 'n Go, GrabPay, Boost dan FPX, we store transaction references, timestamps, status codes and reconciliation results. We do not ask you to send full wallet passwords or one-time codes to our privacy team.

Retention window

Records stay only for business, legal, security and dispute needs. Chat transcripts, verification files, cookie consent logs and payment records may have different periods; when a period ends, we delete or anonymise the record.

Access control

Only trained staff with a work need can view privacy files, and access is logged. We use role-based permissions, account checks and secure storage to reduce stray viewing or changes without a valid reason.

Change requests

Ask us to correct outdated data or update contact details after verification. If deletion is allowed by law and no unresolved wallet, security or dispute record remains, we will confirm the action taken.

Privacy Policy Questions You May Have

Before you open an account, it helps to know what the privacy policy does and how to use it. The answers below focus on data rights, payment records, cookies, sharing and contact steps. They are written for Malaysia access, and any account eligibility or availability depends on local law where you are. If your case includes a wallet dispute, send the reference ID with your request.

We collect account details, contact data, login records, device signals, cookie IDs, verification files, wallet references and messages you send us. The exact data depends on the account action and local law requirements.

Payment references help match Touch 'n Go, GrabPay, Boost dan FPX transactions to your account, trace failed credits, handle withdrawals and answer privacy requests. They are not full wallet passwords or one-time codes.

Yes, you can ask for a copy of personal data linked to your account. We will verify your identity first, then provide what local law allows in a readable format.

Contact us from the email or phone number linked to your account and tell us what is outdated. We may request proof before changing names, payment references or security-related details.

Cookies keep your session active, remember language, detect risky logins and measure page errors. Some may be set by service providers that help us operate the site, subject to privacy terms.

We share data only with processors needed for verification, hosting, payments, security checks, analytics, customer care, legal requests or dispute handling. Each processor receives only the data needed for that task.

If local law does not permit access or eligibility, you should not open or continue an account. Privacy requests can still be sent, and we will handle them according to applicable legal duties.

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